UPS Healthcare (NYSE: UPS) has announced that UPS Premier – its highly-specialised, best-in-class shipping service combining a new level of tracking, prioritisation and recovery for patient-critical, time- and temperature-sensitive shipments – is now available to customers in the Philippines.
“Visibility and traceability are essential to prioritising the life-saving medications our customers ship, and their customers need,” said UPS Healthcare President Wes Wheeler. “The difference between life and death for patients often hinges on the ability to quickly ship and precisely track, monitor and locate medications.”
“Over the past couple of years, UPS Premier has already helped enable the delivery of hundreds of millions of COVID-19 vaccines around the world with near-perfect on-time delivery. We’re excited to be adding another industry-leading service to the wide range of products and solutions available to UPS customers in the Philippines,” added Wheeler.
Of the three levels in the UPS Premier service portfolio available globally, UPS Premier Gold is now available in the Philippines. UPS Premier Gold offers acceleration and ‘first-in first-off’ prioritisation, and near real-time monitoring made possible through state-of-the-art proprietary mesh sensors built into the package labelling to narrow visibility down to three meters within the UPS network.
Other benefits include an expedited package recovery process that allows the shipper to configure specific handling instructions should an intervention be required, plus capacity for same day redelivery. UPS Premier provides temperature-controlled shipping in environments spanning ambient to frozen, depending on specific shipment requirements.
The entire process is overseen 24/7 by live agents with intimate knowledge of the shipment’s requirements ensuring medications remain compliant, preventing spoilage and loss of product, and reducing costs associated with reshipments.
“Since we began operating in the Philippines in 1997, UPS customers have come to expect an unsurpassed level of reliability and accountability from the services we provide,” said Russell Reed, managing director of UPS Philippines.
“At the heart of every UPS innovation is customer experience, and this is never more relevant than when we’re delivering for a patient. By combining visibility, traceability, control, recovery and international brokerage prioritisation into one service, we’re redefining expectations and what is possible for the critical logistics industry, while taking customer experience to a whole new level.”
In Asia Pacific, the biologics market is estimated to grow at a CAGR of 9.2% from 2020 to 2026, accelerated by factors such as the increase in biologics therapy. This growth is mirrored in the Philippines where the pharmaceutical industry is expected to grow up to PHP216 billion by 2024 as it continues to be an attractive market for pharmaceutical firms. Hence, innovations in biologics, specialty pharmaceuticals, and medications genetically personalised for each patient’s needs are driving significant demand for precision logistics to support more patient-critical, time- and temperature-sensitive products.
Critical healthcare packages that utilise UPS Premier Gold typically include tissue samples, biopsies, implantable medical devices for scheduled surgeries, and personally formulated medications.
About UPS Healthcare
UPS Healthcare delivers unparalleled healthcare logistics expertise to its customers around the world. UPS Healthcare has 11+ million square feet of cGMP and GDP-compliant healthcare distribution space globally. Services include inventory management, cold chain packaging and shipping, storage and fulfillment of medical devices, and lab and clinical trial logistics. UPS Healthcare’s global infrastructure, its
UPS® Premier visibility service, its track and trace technology, and its global quality system are well-suited to meet today’s complex logistics demands for the pharmaceutical, medical device, and laboratory diagnostic industries.
About UPS
UPS (NYSE: UPS) is one of the world’s largest companies, with 2021 revenue of $97.3 billion, and provides a broad range of integrated logistics solutions for customers in more than 220 countries and territories. Focused on its purpose statement, “Moving our world forward by delivering what matters,” the company’s 534,000 employees embrace a strategy that is simply stated and powerfully executed: Customer First. People Led. Innovation Driven. UPS is committed to reducing its impact on the environment and supporting the communities we serve around the world. UPS also takes an unwavering stance in support of diversity, equity and inclusion. More information can be found at www.ups.com, about.ups.com and www.investors.ups.com.
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